Repeat prescriptions will normally be prepared within 24 hrs of ordering. Urgent scripts will be continue to be filled on the day however. Ordering drugs in advance ensures a speedier service for all at reception – if you are not sure of any details, perhaps it would be best to telephone 028 9127 1364 instead of submitting an online request..
We will try to accommodate all submitted requests, and contact you if there is any problem so do include a contact telephone number. Ideally we aim to text you to confirm drug/food is waiting to be collected, and if there will be a delay in getting your request we would like to be able to contact you to let you know.
Please note that it is usual for us to request a check up before repeat prescriptions if the pet has not been seen for some time (interval depending on the condition under treatment).
We are grateful for your business. We make no bones about it: we want you to buy your pet food and pet medications from us. We try at all times to be competitive, but like all businesses sometimes find that we simply cannot compete on cost on certain lines/drugs.
The advent of the internet pharmacy has focussed the entire profession on costs associated with the drugs we sell. Not all, but some of these outlets source their product from abroad – often as far as New Zealand! Recently we became aware of vaccines illegally imported online from America – these cannot be safe or effective as they cannot have been stored at the correct temperature for their journey.
Pets lives are being put at risk in the attempt to save money. Some drugs (even for people) have been manufactured and packaged to look like the EU product, in some cases so convincingly that they are tantamount to counterfeit product. Obviously production in non-EU areas is not subject to anything like the rigorous quality control that we expect for Prescription Medications. We genuinely fear that these represent health risks to your pets.
We understand the need to be aware of overall costs, but urge you not to be tempted to risk adverse effects by sourcing over the web.
There are many advantages in buying from us:
- Confidence that product is safe for you to handle and your pet to take
- Confidence that it will “do what it says on the tin”!
- No postal delays
- We will always endeavour to get a working substitute should supplies be interrupted
- We will “buy back” unused product in many cases eg. If it is decided to switch medications, or in the unfortunate event that your pet dies or is euthanised and you have unused stock left.
Frankly, in the event that a large volume of clients to the veterinary profession migrate to internet supply this will also have the inevitable consequence of driving up the professional fees nationally in an effort to compensate. We believe this is in no-one`s best interest, and have resisted the commercial pressure so far.
In summary – you are entitled to a prescription for your medications, and we will of course supply one if you decide that is the route for you, but please talk to one of the partners if you are finding the costs of a particular medication too expensive. We will try our hardest to reach an accommodation, perhaps through a discount, or some financial arrangement with consultation fee reduction – in essence we want, and need, to keep your business. Please talk to us in the first instance.